e : info@bukkawaste.com t : 01942 874 977

Frequently asked questions

How much is a collection?

Currently we are offering 1 general collection from £10.00 per bin.

Where should I put my bins to be collected?

Please Leave all bins out in the same place you would for council collections.

What time will my bins be collected?

Please Leave all bins out from 7am our working day is 07.00am-17.00pm we will make our collection anytime during these hours.

When do you collect my bins?

Once you have registered and opened your account you can view the scheduling calendar to see the dates we are available in your area and choose your selected date.

Will my card details be safe?

All payments and card details are handled through Worldpay or PayPal who are one of the biggest card merchants worldwide. Bukka do not hold any bankcard details.

Is there a fixed contract?

There are no fixed contracts.

Can I cancel an order?

Orders can be cancelled up to 72 hours in advance.

Can I change my order?

Orders can be easily amended via the app.

What if I forget to put my bins out?

You can rearrange a collection via the app. There may be a call out charge depending on if we are in your area.

What if I move and need to change my address?

If you move to another location, simply update your profile and change your collection details via the app.

Do we recycle plastic?

If you include this in your general waste yes we do. We take all the necessary steps to recycle as much as possible.

Will Bukka take extra waste?

We will only empty what is in your bins. No extra waste will be taken.

What happens to my waste once it's collected?

Bukka aims to send as much waste as possible to be recycled in to energy.

Do you provide a duty of care note?

Yes this is held within the app on you smart device.

What is a duty of care note?

A duty of care note is to ensure your waste is handled and dealt with in accordance to regulations.

What can I not put in my bin?

We will not collect your bins if they have any of the following waste in them. Hazardous waste such as medical and chemical waste paint tins, Garden waste, soil, trees branches. Construction waste Bricks, plaster boards, cements No hot ashes. If the bin is too heavy. You will receive a notification via the app to let you know the reasons.